Alberta Security Guard License Practice Exam

What is active listening when communicating with a speaker?

1. Taking detailed notes

2. Paraphrasing their statements

3. Listening with full attention

4. Interrupting only for clarification

The correct answer is: Listening with full attention

Active listening is the practice of fully concentrating on what the speaker is saying, processing the information, and responding thoughtfully. This involves not just hearing the words but also understanding the emotions and intentions behind them. When someone listens with full attention, they minimize distractions and mentally engage with the speaker, which fosters a deeper connection and understanding. In contrast, simply taking detailed notes may allow the listener to remember information, but it doesn't ensure they are fully engaged with the conversation. Paraphrasing statements can be a component of active listening, as it demonstrates understanding, but it is not the sole focus. Interrupting, even for clarification, can disrupt the flow of communication and signal that the listener is not fully attuned to the speaker's message. Thus, listening with full attention is fundamental to effective communication, allowing for better understanding and rapport between the individuals involved.