Alberta Security Guard License Practice Exam

What does the acronym LEAPS stand for?

1. Listen, empathize, ask, paraphrase, summarize

2. Learn, engage, act, propose, serve

3. Look, evaluate, assess, present, secure

4. Listen, explain, advise, promote, secure

The correct answer is: Listen, empathize, ask, paraphrase, summarize

LEAPS is an acronym that stands for Listen, Empathize, Ask, Paraphrase, and Summarize. This approach is particularly relevant in communication and conflict resolution situations, as it emphasizes the importance of understanding the other person's perspective and effectively responding to their needs. The first step, "Listen," involves actively paying attention to what the other person is saying, showing that you value their input. "Empathize" encourages understanding and sharing the feelings of the other person, which can help build rapport and trust. The "Ask" component emphasizes the necessity of asking open-ended questions to gather more information and clarify any misunderstandings. Next, "Paraphrase" involves restating what the other person has said in your own words, which demonstrates that you are actively engaged in the conversation and confirms your understanding of their message. Finally, "Summarize" helps to encapsulate the discussion, reinforcing key points and ensuring all parties are aligned before proceeding. This framework is crucial for security personnel, as effective communication can defuse tense situations and foster cooperation between parties involved. The other choices, while offering useful terms related to various communication approaches, do not align with the definitive LEAPS acronym recognized in training programs.