Alberta Security Guard License Practice Exam

In the LEAPS method, what does the letter 'L' stand for?

1. Learn about the individual’s background

2. Listen to the individual

3. Locate the nearest exit

4. Lead the individual to safety

The correct answer is: Listen to the individual

In the LEAPS method, the letter 'L' signifies the importance of actively listening to the individual. Listening is a critical communication skill, especially in situations where a security guard is interacting with someone who may be distressed or in need. By focusing on listening, the security guard can gather vital information, understand the individual’s needs or concerns, and build rapport. This approach not only helps in diffusing potentially tense situations but also enables the guard to assess the scenario more accurately, which contributes to effective problem-solving and decision-making. By prioritizing listening, the security guard demonstrates empathy and creates a sense of security for the individual, which is fundamental in the field of security and crisis management.